Returns & Refunds

Last updated: October 22, 2026

If something is not right with your order, we want to hear about it. Here is how returns and refunds work at The Symple Mint.

The short version

• You have 30 days from delivery to return an unused item in its original condition for a refund.
• Used items can’t be returned, for health and safety reasons.
• Sale items are final sale unless they arrive damaged or defective.
• If your order arrives damaged, defective, or wrong, email us within 7 days of delivery.
• Always email us first. Please don’t send anything back before you hear from us.

What can be returned

You can return an item within 30 days of delivery if it is:

• unused and unwashed,
• free of residue and odor, and
• sent back with any packaging and accessories it came with.

What can’t be returned

• Used items. Because of the nature of these products, we can’t accept a return on an item that has been used. That is a health and safety limit, not a preference.
• Sale items. These are final sale unless they arrive damaged or defective.

How to start a return

• Email us at thesymplemint666@gmail.com with your order number and the item you want to return.
• We will reply with the next steps.
• Please don’t send anything back before you hear from us.

Refunds

Once we receive and inspect your return, we will email you to let you know whether your refund is approved. Approved refunds go back to your original payment method. Your bank or card company may take some time to post it.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or not what you ordered, email us within 7 days of delivery at thesymplemint666@gmail.com. Please include:

• your order number, and
• a photo of the problem.

That way we can make it right.

Order cancellations

We may cancel an order, for example if an item is unavailable, a price is listed in error, or we suspect fraud. If we cancel an order you have already paid for, we will refund you in full. See our Terms of Service for details.